Pace Commerce CRM solutions

We believe knowledge of your prospects and customers, if made available to the right people in a digestable format can help the business focus on closing more deals, servicing the customers better, and lowering the cost of sales.

Having a fully integrated CRM system ensures the transition from prospect to a customer is seamless and all information is retained without the need for re-keying. Our CRM systems can pass information to/from your operational systems so that information integrity is not compromised.

Having a web-based CRM solution allows anyone with the appropriate security access the ability to use the application on their desktop or laptop. Our CRM solution requires no synchronisation of datasets or software to be installed on the PC. The convenience of working with one version of the data stored on a central secured server means it is always up to date. Management information is readily available so that face-2-face meetings are reduced as salesperson and manager can view the prospects information from different locations.

Each business requires a degree of customised information in order to satisfy their business requirements, that's why we have provided the capability to add new fields, change page layouts and style of the CRM solution. These changes can be performed as part of the implementation process, or if prefer your own staff can undertake these tasks with some basic training.

 Lead Management

Engaging with a prospect on your website using the latest multimedia facilities and then capturing their details, with their consent, provides a low cost method of acquiring leads. The ability to have leads flowing in 24 hours a day, every day, means you can provide a quick response to their enquiry and plan subsequent actions within office hours.

Our solutions will improve your customer service level by interacting with the customer more frequently. Driving traffic to your website is one thing, but being able to manage the internal processes effectively can make a huge impact on how prospects perceive you in your market.

Pace Commerce can choose from a variety of tools and techniques to talior a lead generation solution that fits your business and prospects needs. Our consultants are here to help formulate the solution and ensure it is project managed to completion. Leads can be processed automatically into your operational systems so that transposition errors can be eradicated and the information is processed in a timely manner. 

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