The importance of great security for ecommerce websites
When operating any B2C business, trust and confidence is essential – so when you’re selling online, you must never underestimate the importance of ensuring you meet consumer and compliance expectations when it comes to security for ecommerce websites.
In an ideal world, security risks would be minimal, but there’s a lot of money to be made from hacking into sites and accessing people’s information. From direct financial losses to the stealing of identities and personal details, cyber attacks number in the millions and you should be taking every step possible to ensure your site and your customers aren’t left vulnerable.
Without loyal and new customers, your ecommerce website won’t be a success, so you need to ensure that people feel safe visiting your site and reassured that you’re taking security seriously – so we’re going to give you some essential tips for managing security on your ecommerce site.
Essential ecommerce security tips
1. PCI compliance – not all ecommerce hosting is created equal, and cheaper hosting is often not compliant with PCI guidelines, leaving your site and visitors open to attacks.
2. Business best practice – it’s not just your server that needs to meet high security standards, but your business practices too. Simple steps like ensuring you never write down your customers’ card details can go a long way to maintaining security.
3. SSL checkout encryption – the internet is a mass connection of information, so any private information needs to be encrypted to prevent it being intercepted during its journey around the web. Google favours sites running SSL across the site and we believe it also increases speed in comparison to standard http.
4. Data storage – PCI standards are very clear that you are under no circumstances to store sensitive customer details such as credit and debit card details. It’s fine to hold enough to enable you to issue refunds, but check your records periodically and remove details you don’t need.
5. Password protection – customer accounts should always require a password and you can go one step further to increase security by requiring a more complex system for customers setting them, such as longer passwords with the inclusion of a number, character or even both.
6. Order tracking – using tracking numbers helps to prevent against chargeback fraud.
7. Verification – implement CCV and address verification systems.
8. Backups – make sure your hosting provider performs regular backups and has a recovery plan.